Effective Date: September 8, 2025
Last Updated: September 8, 2025

Welcome to Zenith Store!
This Support Policy explains the rights and privileges available to buyers and sellers on our platform. By using Zenith Store, you agree to comply with this policy, which works alongside our Terms of Service.

1. Refunds and Return Policy

1.1 Eligibility for Returns and Refunds

Buyers may request a refund or return of an item purchased on Zenith Store within 7 calendar days of delivery under the following conditions:

• The item was not received by the buyer.

• The item was damaged, defective, or faulty on delivery.

• The seller delivered the wrong item, size, or color.

• The item differs significantly from its description.

• A mutual agreement between the buyer and seller has been reached for a return/refund.

1.2 Return Process

• Buyers must ship or drop off the item to a designated return location within 5 days after the return request.

• Returns must be made using a Zenith Store–approved courier service.

• Any returns shipped after this period may be rejected.

1.3 Conditions for Returned Items

Returned items must be in acceptable condition:

• New and unused, still sealed where applicable.

• Include all original items, manuals, and accessories.

• With original packaging and price tags intact.

Failure to meet these conditions may result in the return being declined.

1.4 Items Not Eligible for Return

Certain product categories cannot be returned or refunded:

• Digital goods, such as airtime, mobile top-ups, and software downloads.

• Perishable goods, such as groceries or food products.

• Health or hygiene products, including cosmetics, underwear, or swimwear.

1.5 Refund Approval

• Refund requests will be reviewed by Zenith Store support team.

• If approved, refunds will be issued to the original payment method or to the buyer’s Zenith Store Wallet.

• If rejected, the item will be returned to the buyer, and any shipping costs may apply.

1.6 Abuse of Return Policy

Zenith Store may suspend or terminate accounts that misuse the return process.
This includes frequent false claims or fraudulent activity.

2. Seller Responsibilities

2.1 Accurate Product Listings

Sellers must ensure:

• All products comply with local laws and regulations.

• Descriptions are clear and accurate, with no misleading information.

• Items delivered are exactly as described and free of defects.

2.2 Prohibited Items

Sellers cannot list:

• Counterfeit, fake, or replica goods.

• Illegal or restricted products under Nigerian law.

• Items that infringe on trademarks, copyrights, or intellectual property.

Violations may lead to listing removal, refunds to buyers, and account suspension.

2.3 Authenticity Requirements

Sellers may be asked to prove product authenticity by providing:

• Manufacturer invoices.

• Authorized distribution agreements.

• Certificates of authenticity.

Failure to provide proof may result in refund liability and permanent account suspension.

3. Fees and Commissions

Zenith Store charges sellers a commission on every successful sale:

• Electronics: 2%

• FMCG Products (e.g., beauty, food, health items): 3%

• Other categories: 5%

Commissions are automatically deducted before payouts.

4. Shipping and Return Fees

• If the seller is at fault (e.g., wrong, damaged, or defective item), the seller covers both forward and return shipping fees.

• If the buyer changes their mind, they cover the return shipping fee.

• In disputes, Zenith Store will make the final decision.

5. Account Termination

Zenith Store reserves the right to:

• Suspend or permanently ban accounts violating this policy.

• Reverse or withhold payouts linked to fraudulent activity.

• Take legal action against severe cases of abuse.

6. Dispute Resolution

• Buyers and sellers should communicate directly through the platform to resolve minor issues.

• If unresolved, Zenith Store support will intervene and make a final decision, which will be binding on both parties.

7. Contact Support

For any issues, questions, or disputes:

Zenith Store Support Team
? Email: support@zenithstore.top
? Website: https://zenithstore.top