Refund and Return Policy

Effective Date: September 8, 2025
Last Updated: September 8, 2025

At Zenith Store, we value our customers and strive to provide a smooth shopping experience.
This Refund and Return Policy explains when and how you may request a return or refund for purchased items.

By purchasing from Zenith Store, you agree to this policy and our Terms of Service.

1. Eligibility for Returns and Refunds

You may request a return or refund within 10 calendar days of receiving your order if:

• The item has not been received.

• The item was damaged or defective upon delivery.

• The seller delivered the wrong item (e.g., wrong size, color, or product).

• The item is significantly different from its description.

• You and the seller mutually agree to a return or refund.

⚠️ Important:
All return/refund requests must be submitted through your Zenith Store account or by contacting support@zenithstore.top.

2. Return Process

1. Submit a return request via your account or email us with your order details.

2. Wait for approval and return instructions from our team.

3. Pack the item securely and include any accessories or packaging.

4. Provide proof of return shipping (e.g., tracking number).

If you do not return the item in its original condition, your request may be denied.

3. Shipping Fee Responsibility

• Seller's fault (e.g., wrong, damaged, or defective item):
  The seller will cover both the original shipping fee and return shipping fee.

• Buyer's choice (e.g., change of mind):
  The buyer must pay for return shipping and ensure the item arrives safely.

• Disputes over responsibility:
  Zenith Store will review the case and make a final decision on who bears the cost.

4. Refund Processing

• Refunds will only be processed after the returned item has been received and inspected.

• If the seller does not respond within the specified time frame, Zenith Store may issue the refund directly to the buyer.

• Refunds will be made to the original payment method (credit/debit card or bank account).

Refund processing time may vary depending on your bank or payment provider.

5. Condition of Returned Items

Returned items must be in the same condition as received, including:

• Original packaging

• All accessories and complimentary items

• No signs of damage or excessive wear

? Tip: Take a photo of the item when you receive it for your records.

6. Communication Between Buyer and Seller

We encourage buyers and sellers to communicate directly to resolve any issues.
If both parties cannot reach an agreement, Zenith Store may step in to mediate and provide a fair resolution.

7. Final Decision

Zenith Store reserves the right to:

• Approve or reject any return or refund request based on the evidence provided.

• Make the final decision in all disputes between buyers and sellers.

8. Contact Us

For questions or to submit a return/refund request, please contact us:

Zenith Store
? Email: support@zenithstore.top
? Website: https://zenithstore.top